International standard shipping is free. The estimated time of arrival (ETA) is 14-21 work days. We also offer express shipping, which can be selected at checkout and takes 5-14 days.

We ship all orders, excluding custom ones, the same day or the next business day. Once an order is shipped, we will email you a tracking number. We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Please make sure you enter the correct shipping address at checkout. We cannot make any changes to the shipping address once your order is shipped. If any shipment is returned due to an error in the shipping address provided to us or due to a package not being claimed by the receiver, we will deduct $7.99 from the purchase price prior to issuing the refund.

What Happens If My Order Gets Stuck or Lost in the Mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Will I Be Charged for Customs and Taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Can I Cancel My Order?

Cancelling or Canceled Orders: Orders are eligible for a full refund, including shipping and handling, ONLY if cancelled prior to shipping. We cannot process claims, refunds, or additional requests once a package is in transit with the carrier. You have 3 hours to cancel your order.

Still have questions? Please write to us by email at: sclowstainedglass@gmail.com