Product Information

What materials do you use?

We use the highest quality glass and materials to ensure our stained glass pieces are both beautiful and durable.

Are your suncatchers suitable for outdoor use?

While our suncatchers are primarily designed for indoor use, they can be placed in covered outdoor areas. Direct exposure to the elements may affect their longevity.

Custom Orders

Can I place a custom order?

Yes! We love working with customers to bring their unique ideas to life. You can contact us with your design ideas, and we’ll collaborate with you to create a custom stained glass piece.

How do I place a custom order?

To place a custom order, simply reach out to us via our contact page with your design ideas and specifications. Once we receive your request, we will discuss the details and provide a quote.

What happens after I place a custom order?

After you have placed your order and completed the payment, we will begin the process by creating a detailed sketch of your design. You will have the opportunity to review the sketch and request a few revisions if needed. Once you approve the final sketch, we will proceed with crafting your stained glass piece.

How long does it take to complete a custom order?

The time required to complete a custom order varies depending on the complexity of the design and our current workload. Typically, it takes 1-5 days from the initial design consultation to the completion of the piece.

Shipping and Delivery

When will my order be shipped?

After placing an order, the package is shipped in 1-5 business days with a tracking number provided.

Do you ship internationally?

Yes, we ship our stained glass suncatchers worldwide. Shipping costs and times vary based on the destination.

How is my order packaged?

We take great care in packaging our stained glass pieces to ensure they arrive safely. Each suncatcher is shipped in highly protective packaging to prevent damage during transit.

How long does shipping take?

Standard shipping typically takes approximately 14-21 days. We also offer express shipping, which takes around 10 days and can be selected during checkout. We can't guarantee that shipping time won't be enlarged as we can't influence the speed of post delivery and the work of customs.

Care and Maintenance

How do I clean my stained glass suncatcher?

To clean your stained glass suncatcher, simply wipe it with a soft, damp cloth. Avoid using abrasive cleaners or scrubbing pads, as they can damage the glass and solder.

What should I do if my suncatcher gets damaged?

If your suncatcher gets damaged, please contact us. We may be able to repair it for you, depending on the extent of the damage.

Contact Us

How can I contact Sclow Stained Glass?

You can contact us via our contact page on the website or email us at sclowstainedglass@gmail.com. We are always happy to assist with any questions or concerns you may have.